At the in-house master workshop of Zeitauktion GmbH, expert craftsmanship meets the highest quality standards. Every watch offered for sale is meticulously inspected, serviced, tested, and refinished to ensure it meets our customers’ expectations.

Our experienced watchmakers apply their specialized knowledge to examine each watch in detail and carry out any necessary repairs with precision. Meanwhile, our polishers guarantee that every watch is in perfect visual condition before it is handed over to the customer. Through this all-encompassing service, we ensure each timepiece leaving our facility is in flawless technical and aesthetic condition. This attention to detail has made us a trusted partner for watch enthusiasts and collectors worldwide.

Our Customer Relations Team consists of four dedicated employees who are available beyond typical industry hours, passionately committed to ensuring our customers’ satisfaction. We firmly believe that excellent customer service is the key to building long-term relationships. That’s why we place great emphasis on personalized support provided by real people—without relying on AI-based chat systems. Additionally, every customer has the opportunity to benefit from an on-site viewing appointment that offers individualized guidance.

Our purchasing department is constantly on the lookout for exclusive timepieces that satisfy our customers’ tastes and preferences. The team continuously monitors the market for attractive offers and special finds, focusing on pieces that are in particularly high demand and add versatility to our collection.

With in-depth market knowledge and a trained eye for quality and value, our buyers source watches that captivate collectors and watch enthusiasts alike. Each acquisition undergoes a meticulous inspection, as our goal is to include only the finest and most sought-after models in our assortment. This approach ensures that every customer has access to watches that meet their exacting standards.

What truly sets us apart is the precision and depth of our watch descriptions, backed by extensive expertise in luxury timepieces. In contrast to many other dealers who often provide only broad or subjective assessments, we offer a thoroughly researched and detailed evaluation of every watch.

Our team of developers creates tailored software solutions that elevate our company’s efficiency to a new level. They continuously work on designing innovative tools and systems to automate and optimize every core process—from purchasing to workshop operations, and ultimately sales.

A key highlight of their work is our custom-designed ERP system, which is specifically tailored to our business model. By leveraging these software solutions, we can streamline workflows, respond flexibly to market changes, and offer even better service to our customers. Our expertise in software development is thus a cornerstone for the scalability and future-readiness of Zeitauktion GmbH.

In our Photography and Social Media department, we create stunning visual content that perfectly showcases our timepieces and represents our brand across digital platforms. Our professional photographers produce detailed product images for every watch we offer, capturing each piece’s condition and beauty with precision. These individualized photographs are an essential component of our offerings, enabling customers to form an accurate impression of a watch before making a purchase decision.

Additionally, we generate creative content for our online presence—such as our website, Instagram, and Facebook. We regularly publish high-quality, meticulously produced material aimed at sharing our passion for watches, creating desire, and boosting engagement among our followers. Through these targeted efforts, we enhance our brand visibility and cultivate a strong, loyal customer base.

The logistics department at Zeitauktion GmbH plays a crucial role in ensuring smooth business operations. Using modern technology, we carefully monitor secure storage and track every watch’s journey within our facility, documenting it at each stage. In our professionally equipped logistics area, a team of three dedicated employees meticulously inspects all incoming shipments and prepares each purchased watch for dispatch. In collaboration with our watchmakers—who perform a final quality check—the team ensures that every watch meets the highest standards before it is securely packaged and shipped, fully insured, via courier.

Alongside preparing items for shipment, the team also manages customs clearance to facilitate seamless international deliveries. Thanks to our efficient processes and strong partnerships with reliable shipping providers, we guarantee prompt and punctual deliveries every day.

Our IT department is the technological backbone of Zeitauktion GmbH. The team is responsible for developing, maintaining, and continuously enhancing the digital infrastructure that underpins our smooth and secure online platform operations.

With a focus on innovation and efficiency, our IT specialists work tirelessly to scale and improve internal systems, enabling us to offer our customers a first-class, user-friendly, and secure shopping experience. By adopting cutting-edge technologies and collaborating closely with all other departments, our IT division makes a significant contribution to achieving our business goals and supporting the long-term growth of the company.

By having an in-house accounting department, we can quickly and directly access all of our company’s financial data. This significantly improves resource control and planning and ensures a high degree of financial transparency. Through the self-managed preparation of monthly business analyses (BWA) and the use of DATEV software, our financial data is efficiently recorded and evaluated, supporting well-informed decision-making.

Close integration of the accounting function within the company ensures financial data is always up to date and readily accessible. Moreover, handling our own payroll in-house reduces administrative overhead and minimizes the potential for errors in salary processing.